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Call Us: +91-7000101099
BULK GIFTING: +91-7000101099
Email Us: sales@mountgray.in
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Frequently Asked Questions
Please read our FAQ before sending us a message.
What are the delivery charges for orders from the Online Shop?
Free shipping for all prepaid domestic orders
Cash on Delivery is available at an additional Rs. 80
Express Shipping is available at an additional Rs. 300
Which payment methods are accepted in the Online Shop?
We accepts payments via: Credit & Debit Cards, UPI, Net Banking.
How long will delivery take?
7 To 15 days max.
How secure is shopping in the Online Shop? Is my data protected?
Yes, shopping is secure.
Your data is protected with SSL encryption, and all payments are processed securely via Razorpay, which follows industry-standard security and PCI compliance.
What exactly happens after ordering?
After you place an order:
You’ll receive an order confirmation, your order is processed and prepared for shipment, and once dispatched, you’ll get tracking details to follow your delivery.
Do I receive an invoice for my order?
**Yes.**
An **invoice is sent to your registered email** and is also available in your **order confirmation/details** after purchase.