Frequently Asked Questions - Ordering, Shipping, Returns & Care

Ordering & Payment

Is Cash on Delivery (COD) available?
Yes, COD is available on domestic orders within India, alongside prepaid payment options.

Do you offer free shipping?
Yes, free delivery is available on all prepaid orders. COD orders may carry a small additional charge depending on location.

Shipping & Delivery

How long does delivery take?
Domestic orders are typically processed within 1-3 business days and delivered within 5-9 business days, depending on your location. International orders typically take 7-15 business days after dispatch.

Do you ship internationally?
Yes, Mount Gray ships worldwide. International orders are shipped in protective packaging, though COD is not available for international destinations.

Returns & Exchanges

What is your return policy?
We offer easy returns within 4 days of delivery. Please refer to our Refund and Returns Policy page for full details and eligibility.

Product Care

How do I care for a wool or Pashmina shawl?
Dry cleaning is recommended, especially for embroidered or Kani-woven pieces. If hand-washing, use cold water and a mild wool-safe detergent, avoid wringing, and dry flat in shade.

How should I store my shawl or stole?
Store folded (not on a hanger) in a breathable cotton bag rather than plastic, to prevent moisture buildup and preserve embroidery.

Are Mount Gray pieces handmade?
Yes. Our shawls, stoles, and phirans feature authentic handcrafted techniques — including Kani weaving, Aari and Sozni embroidery, and Kalamkari prints — made by Kashmiri artisans.

Sizing & Fit

How do I choose the right kurti size?
Check the size chart on each product page, which lists bust, waist, and length measurements. If you're between sizes, we generally recommend sizing up for a more relaxed, comfortable fit.

Contact

How can I reach Mount Gray for bulk or gifting orders?
Reach us via WhatsApp or phone at +91-7000101099, or email sales@mountgray.in for bulk gifting and enquiries.